Yiwei Automobile has always adhered to the customer-oriented philosophy, constantly paying attention to customer needs, earnestly addressing every customer feedback, and promptly resolving their issues. Recently, the after-sales service department has launched door-to-door touring services in Shuangliu District and Xindu District of Chengdu.
01 Vehicle Maintenance and Parts Replacement
As sanitation vehicles age, some components may experience wear and tear, aging, or damage. During the door-to-door touring service, Yiwei Automobile provides free original or certified parts and replaces them with the assistance of professional technicians. They also offer services such as functional inspection and vehicle calibration, ensuring the efficient operation and enhanced safety of the sanitation vehicles.
02 Customer Satisfaction Survey
During the touring service, the staff from the after-sales department conducted customer satisfaction surveys among clients and drivers. The aim was to understand their needs better and collect valuable suggestions for continuous improvement and innovation in future work. Additionally, they provided sanitation workers with knowledge about routine maintenance, guiding drivers to scientifically and properly maintain their vehicles, thereby extending their lifespan.
03 Spreading Warmth in Winter
Sanitation workers, the main users of sanitation vehicles, are essential guardians of the city. With the weather turning colder, during the touring service, the Yiwei Automobile after-sales service staff presented winter gifts to the sanitation workers, expressing genuine care and greetings.
Sanitation workers expressed that with the technological advancements in sanitation vehicles, their work has become more convenient. Using sweepers helps them avoid walking in the middle of the road, and the operation of water sprinklers has become more intelligent, ensuring better safety during driving.
Yiwei Automobile is deeply committed to the research and development as well as manufacturing of new energy vehicles. In the field of new energy sanitation vehicles, they strive to provide smart and environmentally friendly solutions for modern cities. In terms of after-sales service, they utilize a big data monitoring platform to track the usage of each sanitation vehicle in real-time, offering worry-free after-sales support throughout the year.
In the future, Yiwei Automobile will leverage the data collected during the door-to-door touring service to upgrade products and strengthen service guarantees, aligning with the actual needs of sanitation operations. Together with sanitation workers, they will jointly safeguard the park city beneath the snowy mountains.
Chengdu Yiwei New Energy Automobile Co., Ltd is a high-tech enterprise focusing on electric chassis development, vehicle control unit, electric motor, motor controller, battery pack, and intelligent network information technology of EV.
Chengdu Yiwei New Energy Automobile Co., Ltd.
Post time: Jan-26-2024